Foundations of Service Level Management

English

ISBN: 0672317435

EAN: 9780672317439

Category: Business & Economics / Information Management

Publisher: Pearson Education

Release Date: 03/31/2000

Synopsis: The authors, experts in IT management who also write for Internet Week magazine, offer detailed recommendations for creating a service level management strategy and establishing service level agreements. The book shows IT managers and executives at third-party SLM companies how to deploy services more quickly, become more service-oriented, and reduce costs through automation.

Foundations of Service Level Management

Illustrated: Yes

Format: Paperback

Height: 0.63 inches

Width: 5.91 inches

Length: 8.94 inches

Weight: 16.79 oz

Pages: 288