Difficult Conversations

English

ISBN: 0786511036

EAN: 9780786511037

Category: Language Arts & Disciplines / Communication

Publisher: Penguin

Release Date: 04/01/2000

Age Range: 18-UP

Synopsis: Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:

• how to start the conversation without defensiveness
• why what is not said is as important as what is
• ways of keeping and regaining your balance in the face of attacks and accusations
• how to decipher the underlying structure of every difficult conversation
  

Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Excerpt: Unknown Property Excerpt

Difficult Conversations

Illustrated: No

Format: eBook - PDF