Design for Six Sigma for Service: Design for Six Sigma Road Map for Service

English

ISBN: 2370002601

EAN: 2370002601214

Publisher: McGraw-Hill

Release Date: 01/25/2010

Synopsis: The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

Design for Six Sigma for Service: Design for Six Sigma Road Map for Service

Illustrated: No

Format: eBook - EPUB