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Crucial Conversations : Tools for Talking When Stakes are High

Kerry Patterson  Author

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Crucial Conversations : Tools for Talking When Stakes are High

English

ISBN: 0071401946

EAN: 9780071401944

Category: Language Arts & Disciplines / Communication Studies/Business & Economics / Business Communication / General

Publisher: McGraw-Hill Companies, The

Release Date: 06/28/2002

Synopsis: The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversationsand discover how to communicate best when it matters most. Crucial Conversationsgives you the tools you need to step up to lifes most difficult and important conversations, say whats on your mind, and achieve the positive resolutions you want. Youll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, youll never have to worry about the outcome of a crucial conversation again.

Crucial Conversations : Tools for Talking When Stakes are High

Illustrated: No

Format: Paperback

Height: 0.75 inches

Width: 6.0 inches

Length: 9.0 inches

Weight: 12.52 oz

Pages: 256