Customer Service Career Opportunities - Hastings Store Support Center
 

Working independently and strategically, the Director of Trends leads the organization's strategy for trends/lifestyles product development and distribution across multiple channels through a team of Category Managers and Buyers. Position reports to the Vice President of Merchandising.

This hands-on strategist performs many of the traditional functions of a retail buying professional along with the development and distribution of product assortments, the completion and application of ongoing consumer trends analyses and managing margins. Must lead contract negotiations, ensure his or her team is tracking and reporting inventory and orders, and collaborate with members of the Marketing and Ecommerce teams regularly.

The principal outcome for this role is to maximize Hastings profitable market share by supporting the organization's ongoing merchandising strategy related to a varied selection and a robust product assortment that can be delivered to an increasingly diverse customer base.

Responsibilities include, but not limited to:

  • Develop and execute strategic plans for future platforms or business change.
  • Select, direct, develop, correct and retain team members; coach/mentor employees and provide ongoing performance feedback based upon clear, relevant, measureable performance objectives.
  • Provide guidance, set priorities, and assist direct reports.
  • Verify execution of team's key initiatives such as merchandising standards, product set integrity, product training, and visual merchandising.
  • Interpret data, develop action plans, and execute through their merchant team.
  • Develop direct performance related to open-to-buy, margin targets, inventory levels, and the GMROI metrics to achieve overall company sales and profit targets.
  • Create, develop, and sustain productive business relationships internally and externally.
  • Forecast and respond favorably to emerging consumer buying behaviors.
  • Foster an environment that welcomes change and that promotes high levels of ingenuity and creative thinking, risk tolerance, and collaboration.
  • Prepare appropriate financial models, budgets, and business plans.
  • Drive strategic development, including visual merchandising and marketing.

Requirements:

  • 5+years of merchandising experience required, with 3 or more years in a significant leadership role.
  • Accredited bachelor's degree in business, marketing, or related field required; master's degree in a related business field preferred.
  • Superior negotiating skills.
  • Expert knowledge of merchandising, logistics and distribution.
  • Expert relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership.
  • Ability to work under demanding time constraints and goals.
  • Expert organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities.
  • Willingness to travel.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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Hastings is looking for an intellectual, team-oriented, highly analytical leader to design and assist in the development of the vendor management strategy for the company. The Director of Vendor Management is responsible for building relationships with the product suppliers for the organization. Additionally, they ensure that vendors meet or exceed their contractual obligations by delivering quality products and services on time, contributing to the efficiency, productivity, profitability and success of the company.

Responsibilities:

  • Selection of the company's product and service providers and procurement to reduce operational costs.
  • Develop strong relationships with our vendors and facilitate discussions in order to drive profitable growth.
  • Manage the negotiations and terms relating to all respective product lines.
  • Manage selection growth and increase value for our customers.
  • Provide in-depth analysis to monitor and review vendors, financial and operational performances.
  • Maintain database of key supplier attributes.
  • Works closely with operations, product and executive teams to determine areas of improvement.

Requirements:

  • Professional experience at a senior level (5-7 years) ideally in a retail, key account management or financial environment.
  • Extensive experience in vendor management and the related skills of budget control, performance analysis and contract management.
  • Highly skilled in building senior level internal and external relationships.
  • Extensive experience evaluating potential suppliers using criteria such as industry experience, capacity, quality standards and financial stability.
  • Ability to track and analyze vendor performance and generate reports for colleagues in purchasing, manufacturing and logistics.
  • Broad knowledge of vendor performance metrics and the capability of using vendor management software.
  • Proven ability to influence others in a business setting.
  • Strong presentation and communication skills with an assertive approach.
  • Experience of managing and developing a high performance team.
  • Cross functional experience, especially finance, marketing or supply chain.
  • Strong retail/commercial experience.
  • Excellent knowledge of Excel and database work, with experience in SQL as a plus.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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As a member of the Merchandising department, the Music Buyer will be responsible for:

Responsibilities:

  • Evaluating and purchasing new titles to add to our selection.
  • Driving sales through creative ideas and promotions.
  • Managing inventory and sell-through while maximizing profits.
  • Negotiating the best terms from vendors.
  • Maintaining relationships with suppliers.
  • Staying on top of industry trends and translating those trends (where appropriate) into product offerings for stores.
  • Drive sales through aggressive promotion building and marketing initiatives.
  • Build a team relationship with merchandising partners, the distribution center and vendors.

Requirements:

  • Relocation to Amarillo, TX.
  • A passion for Entertainment.
  • Proven analytical and problem solving skills.
  • Excellent organizational and communication skills.
  • Basic computer skills, specifically with Office programs (Word and Excel).
  • A self starter with a verifiable sense of urgency.
  • Must be able to travel.
  • Buying experience.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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We are currently seeking applicants who are assertive, results-oriented individuals with a technical education or working knowledge of UNIX based shelf scripting to join our EDI staff. This individual will work with the team responsible for all in and outbound EDI documents for our retail Stores and Distribution Center as well as all mapping of account upgrades. A working knowledge of GIS or Gentran software will be viewed as a plus.

Requirements:

  • Relocation to Amarillo.
  • Technical Education and / or a working knowledge of UNIX based scripts.
  • SQL knowledge viewed as a plus.
  • Previous EDI experience preferred.
  • Proven analytical and problem solving skills.
  • Excellent organizational and verbal skills.
  • A self starter with a sense of urgency.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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Do you like a hearty mug of coffee for breakfast, an afternoon cappuccino, or a dessert espresso? Would you like to lead and develop a growing chain of upscale cafés in an upbeat fun multimedia entertainment retail environment? We have the perfect career for you on the Hastings Entertainment team! If you are an experienced coffee café manager (and aficionado!), the opportunity waits for you to help as we expand our café operations.

Responsibilities:

  • Leading all operational and developmental aspects of the Hardback Coffee Café (HBCC).
  • Creating and leading all HBCC strategic marketing and business development.
  • Building the organization and systems to support the operation and growth of all current and future Hardback Coffee Cafés.
  • Creating and ensuring consistency within all Hardback Coffee Cafés.
  • Assisting in the recruitment and development of HBCC Managers and Baristas in new and remodeled café locations.
  • Training and assisting District Managers in overseeing operations of cafés.
  • Ensuring company-wide customer satisfaction and product standards.

Requirements:

  • Relocation to Amarillo, TX.
  • Bachelor?s Degree in Business, Retail, Hotel and Restaurant Management, or equivalent work experience.
  • Experience running a multi-unit coffee shop or closely related service operation.
  • At least 3 years experience managing large teams in multi-unit retail coffee shops or closely related operations.
  • Demonstrated experience building organizations, systems, and teams in support of multi-unit operations, including appropriate metrics to measure success.
  • Demonstrated ability in developing strategic business and marketing plans that resulted in the growth of a retail coffee oriented or closely related service operation business function.
  • Strong written and verbal communication skills.
  • Excellent organizational and time management skills.
  • 5 years retail-relevant experience in merchandise planning, company planning, merchandising or allocation.
  • Knowledge of specialty coffee market.
  • Coffee certifications a plus (Barista Guild, etc...)

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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Hastings Store Managers are responsible for managing the store by supervising and executing corporate plans and actions as well as creating a positive team atmosphere and increasing sales by utilizing company financial reports.

Responsibilities:

  • Oversee the day-to-day store operations to achieve targeted productivity, sales, and profitability goals.
  • Control staffing and turnover levels within the store.
  • Actively mentor and develop Managers in Training.
  • Oversee store personnel and ensure that all corporate policies and procedures are followed.
  • Maintain awareness of competitors and their promotions and offerings.
  • Ensure associates keep stores clean, well organized, and properly merchandised.
  • Provide overall direction for the staff in terms of training and performance tracking.

Requirements:

  • Bachelor’s Degree in Management or a related field or two years retail management experience.
  • Experience in a specialty chain, discount, department, or other mass merchandising store.
  • Proven track record of sales growth and results.
  • Strong leadership, training, organizational, and time management skills.
  • Exceptional customer service skills.
  • Excellent verbal and written communication skills.
  • Effective interpersonal skills with strong problem-solving abilities.
  • Relocation may be required.
  • Must be able to lift up to 50 lbs. with frequent lifting and/or carrying of objects weighing up to 25 lbs.
  • Must be at least 21 years of age.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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