Customer Service Career Opportunities - Hastings Store Support Center
 

Working independently and strategically, the Director of Trends leads the organization's strategy for trends/lifestyles product development and distribution across multiple channels through a team of Category Managers and Buyers. Position reports to the Vice President of Merchandising.

This hands-on strategist performs many of the traditional functions of a retail buying professional along with the development and distribution of product assortments, the completion and application of ongoing consumer trends analyses and managing margins. Must lead contract negotiations, ensure his or her team is tracking and reporting inventory and orders, and collaborate with members of the Marketing and Ecommerce teams regularly.

The principal outcome for this role is to maximize Hastings profitable market share by supporting the organization's ongoing merchandising strategy related to a varied selection and a robust product assortment that can be delivered to an increasingly diverse customer base.

Responsibilities include, but not limited to:

  • Develop and execute strategic plans for future platforms or business change.
  • Select, direct, develop, correct and retain team members; coach/mentor employees and provide ongoing performance feedback based upon clear, relevant, measureable performance objectives.
  • Provide guidance, set priorities, and assist direct reports.
  • Verify execution of team's key initiatives such as merchandising standards, product set integrity, product training, and visual merchandising.
  • Interpret data, develop action plans, and execute through their merchant team.
  • Develop direct performance related to open-to-buy, margin targets, inventory levels, and the GMROI metrics to achieve overall company sales and profit targets.
  • Create, develop, and sustain productive business relationships internally and externally.
  • Forecast and respond favorably to emerging consumer buying behaviors.
  • Foster an environment that welcomes change and that promotes high levels of ingenuity and creative thinking, risk tolerance, and collaboration.
  • Prepare appropriate financial models, budgets, and business plans.
  • Drive strategic development, including visual merchandising and marketing.

Requirements:

  • 5+years of merchandising experience required, with 3 or more years in a significant leadership role.
  • Accredited bachelor's degree in business, marketing, or related field required; master's degree in a related business field preferred.
  • Superior negotiating skills.
  • Expert knowledge of merchandising, logistics and distribution.
  • Expert relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership.
  • Ability to work under demanding time constraints and goals.
  • Expert organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities.
  • Willingness to travel.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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Hastings is looking for an intellectual, team-oriented, highly analytical leader to design and assist in the development of the vendor management strategy for the company. The Director of Vendor Management is responsible for building relationships with the product suppliers for the organization. Additionally, they ensure that vendors meet or exceed their contractual obligations by delivering quality products and services on time, contributing to the efficiency, productivity, profitability and success of the company.

Responsibilities:

  • Selection of the company's product and service providers and procurement to reduce operational costs.
  • Develop strong relationships with our vendors and facilitate discussions in order to drive profitable growth.
  • Manage the negotiations and terms relating to all respective product lines.
  • Manage selection growth and increase value for our customers.
  • Provide in-depth analysis to monitor and review vendors, financial and operational performances.
  • Maintain database of key supplier attributes.
  • Works closely with operations, product and executive teams to determine areas of improvement.

Requirements:

  • Professional experience at a senior level (5-7 years) ideally in a retail, key account management or financial environment.
  • Extensive experience in vendor management and the related skills of budget control, performance analysis and contract management.
  • Highly skilled in building senior level internal and external relationships.
  • Extensive experience evaluating potential suppliers using criteria such as industry experience, capacity, quality standards and financial stability.
  • Ability to track and analyze vendor performance and generate reports for colleagues in purchasing, manufacturing and logistics.
  • Broad knowledge of vendor performance metrics and the capability of using vendor management software.
  • Proven ability to influence others in a business setting.
  • Strong presentation and communication skills with an assertive approach.
  • Experience of managing and developing a high performance team.
  • Cross functional experience, especially finance, marketing or supply chain.
  • Strong retail/commercial experience.
  • Excellent knowledge of Excel and database work, with experience in SQL as a plus.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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As a member of the Merchandising department, the Music Buyer will be responsible for:

Responsibilities:

  • Evaluating and purchasing new titles to add to our selection.
  • Driving sales through creative ideas and promotions.
  • Managing inventory and sell-through while maximizing profits.
  • Negotiating the best terms from vendors.
  • Maintaining relationships with suppliers.
  • Staying on top of industry trends and translating those trends (where appropriate) into product offerings for stores.
  • Drive sales through aggressive promotion building and marketing initiatives.
  • Build a team relationship with merchandising partners, the distribution center and vendors.

Requirements:

  • Relocation to Amarillo, TX.
  • A passion for Entertainment.
  • Proven analytical and problem solving skills.
  • Excellent organizational and communication skills.
  • Basic computer skills, specifically with Office programs (Word and Excel).
  • A self starter with a verifiable sense of urgency.
  • Must be able to travel.
  • Buying experience.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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We are currently seeking applicants who are assertive, results-oriented individuals with a technical education or working knowledge of UNIX based shelf scripting to join our EDI staff. This individual will work with the team responsible for all in and outbound EDI documents for our retail Stores and Distribution Center as well as all mapping of account upgrades. A working knowledge of GIS or Gentran software will be viewed as a plus.

Requirements:

  • Relocation to Amarillo.
  • Technical Education and / or a working knowledge of UNIX based scripts.
  • SQL knowledge viewed as a plus.
  • Previous EDI experience preferred.
  • Proven analytical and problem solving skills.
  • Excellent organizational and verbal skills.
  • A self starter with a sense of urgency.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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We are looking for a result-oriented, analytical individual who has excellent time management skills, to become a valuable member of our Hastings E-commerce Team! This individual manages the development, management and communication of running our ecommerce business.

Responsibilities include but not limited to:

  • Project Planning and Scheduling.
  • Manage multiple sites/market places.
  • Manage E-commerce team.
  • Work with and Report to Advertising/E-commerce Manager to accomplish the development of the annual merchandising/promotional strategies that support the website’s sales and profit plan.
  • Working with Product Teams, Marketing and Operations to execute annual plan including the management and analysis of all online merchandise and promotional programs and digital media initiatives.
  • Set department goals.
  • Manage Affiliate programs, SEO/Organic search and PPC programs.
  • Manage marketing analytics.
  • Managing the fiscal budget.
  • Manage the daily needs to the E-commerce site including Marketing, Merchandising, Promotions, Social Media and Technical Aspects.
  • Interact with all Hastings Merchandising and Promotional staff.
  • Manage through analytics to make proper decisions to drive traffic, conversions and customer acquisition.
  • Work with IT Department to determine priorities.
  • Communicate and facilitate E-commerce initiatives including but not limited to: new site development/functionality and daily care and maintenance of the sites.

Requirements:

  • Bachelors Degree in Marketing, Computer Information Systems, Management or equivalent work experience.
  • Knowledge in running an Ecommerce Retail Store.(Marketing, Merchandising, Promotions, Social Media and Technical Aspects)
  • Must be able to handle multiple projects at once
  • Excellent time management skills
  • Must be detail oriented with strong communication and follow-through skills
  • Must have an extreme sense of urgency
  • Strong written and verbal communications skills
  • Two years of relevant work experience in a management position
  • Experience in running an ecommerce website and project management across a variety of technical platforms along with familiarity with current and emerging technologies
  • Retail business experience preferred
  • Experience managing relationships and projects with third party companies
  • Strong Training and documentation skills
  • Strong business process skills
  • Microsoft Word, and Excel fluency required
  • HTML, javascript and other web related technology knowledge preferred

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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The Information Technology team employs 75+ people in varying roles. The Programmer is tasked to support and improve our systems. These systems range from our proprietary internal systems modules to financials and e-commerce. Perform a variety of programming assignments requiring knowledge of established programming procedures and data processing requirements. Maintain and modify programs based on architectural requirements and document said changes.

Responsibilities:

  • Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology.
  • Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes.
  • Test and develop programming modifications.
  • Write new program code using prescribed specifications.
  • Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part.
  • Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor.
  • Confer with users to gain understanding of needed changes or modifications of existing programs. Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.
  • Write and maintain programming documentation.
  • Maintain confidentiality with regard to the information being processed, stored or accessed.
  • Document programming problems and resolutions for future reference.
  • Work independently or as part of a team on assigned task and complete in a timely manner.
  • Provide on the job training to new department staff members.
  • Responsibilities may require evening and weekend work in response to needs of the systems being supported.

Knowledge, Skills & Abilities:

Most of our systems are developed and maintained internally. Our primary database is IBM Informix but we also utilize IBM DB2 and Microsoft SQL Server 2000, 2005 and 2008. Our systems support all aspects of the company including all programming for our retail locations, our e-commerce business and corporate systems. These applications span multiple systems and technologies that require the following:

  • Relocation to Amarillo, TX.
  • High School Diploma/GED with Minimum of 2 years college or technical school background
  • Bachelor Degree in Information Systems or related degree is preferred.
  • General Programming Experience including, but not limited to; Java, .NET, 4gl, Genero, C/C++, Visual Basic, or Perl.
  • Effective interpersonal skills, strong problem-solving abilities, and a positive approach to challenge.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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We are looking for a result-oriented, analytical individual who has excellent technical skills, to become a valuable member of our Hastings Information Technology Department!

Responsibilities:

  • Provide analysis, development, testing, installation, and support of store servers, Point of Sale, and warehouse equipment.
  • Provide 2nd tier troubleshooting to diagnose and resolve problems with POS equipment working closely Hastings Help Desk.
  • Maintain an accurate inventory of all POS equipment..
  • Oversee store personnel and ensure that all corporate policies and procedures are followed.
  • Maintain awareness of competitors and their promotions and offerings.
  • Responsible for setting up, maintaining, and upgrading all Linux servers including hardware, operating system, and transferring of database.
  • Travel to new stores, remodels, and relocations install and test store POS equipment.
  • Facilitate problem resolution by reviewing open trouble tickets, gathering additional information, documenting ticket information, proactively noting the status of the issue and driving resolution process.

Requirements:

  • Bachelor’s Degree in Management or a related field or two years retail management experience.
  • 5-8 years of related IT experience.
  • Excellent customer service, communication, telephone and email etiquette.
  • Ability to work independently or as a team.
  • Ability to adapt to changing environments, schedules and situations.
  • Strong problem solving and analytical skills.
  • Ability to create and follow instructions.
  • Must carry a cell phone and be the escalation point for issues as an on call rotation.
  • Must be willing and able to travel.
  • Must be able to lift more than 75 lbs.
  • Knowledge of Linux.
  • Knowledge of IP networking at a LAN/WAN level.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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Hastings Store Managers are responsible for managing the store by supervising and executing corporate plans and actions as well as creating a positive team atmosphere and increasing sales by utilizing company financial reports.

Responsibilities:

  • Oversee the day-to-day store operations to achieve targeted productivity, sales, and profitability goals.
  • Control staffing and turnover levels within the store.
  • Actively mentor and develop Managers in Training.
  • Oversee store personnel and ensure that all corporate policies and procedures are followed.
  • Maintain awareness of competitors and their promotions and offerings.
  • Ensure associates keep stores clean, well organized, and properly merchandised.
  • Provide overall direction for the staff in terms of training and performance tracking.

Requirements:

  • Bachelor’s Degree in Management or a related field or two years retail management experience.
  • Experience in a specialty chain, discount, department, or other mass merchandising store.
  • Proven track record of sales growth and results.
  • Strong leadership, training, organizational, and time management skills.
  • Exceptional customer service skills.
  • Excellent verbal and written communication skills.
  • Effective interpersonal skills with strong problem-solving abilities.
  • Relocation may be required.
  • Must be able to lift up to 50 lbs. with frequent lifting and/or carrying of objects weighing up to 25 lbs.
  • Must be at least 21 years of age.

Qualified candidates should submit cover letters, resumes and salary history, in confidence to: recruiter@gohastings.com

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