• Wireless Associates
• Store Manager
• Assistant Manager
• Customer Service Manager
• Book Manager
• Front Counter Team Leader
• Lifestyles Team Leader
• Video Team Leader
• Backroom Team Leader
• Hardback Coffee Café Team Leader
• Hardback Coffee Café Barista
• Customer Service Associate

Hastings Wireless Associates are responsible for greeting all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate departments, offering advice on wireless purchase decisions and assist new and existing customers in the selection and purchase of products and services.

Responsibilities:

• Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer
• Proactively follow-up with customer after the sale to guarantee product and customer satisfaction
• Respond to customer inquiries and process customer requests in a timely manner
• Troubleshoot equipment issues for customers and process repairs as needed
• Achieve or surpass individual sales targets and/or goods
• Participate in marketing efforts to solicit new business, including but not limited to community involvement, outreach programs, and promoting the brand inside and outside the store/retail location
• Responsible for opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards
• Complete accurate paperwork and transactions according to company policies and procedures
• Follow company document retention guidelines to ensure consumer privacy policies
• Receive and process all payments according to standard procedures
• Attend all required training programs and meetings
• Assist in other tasks, duties, or projects as assigned by management
• Meet the standards outlined in the Minimum Expectation policy

Requirements:

• High school diploma or GED required
• 1 year customer service experience preferred
• 1 year retail sales experience preferred
• 1 year cellular industry experience preferred
• Strong written and interpersonal communication skills required
• Must be flexible to work evenings, weekends and holidays as required

Openings for this position are available at the following stores ONLY:

Qualified candidates should submit cover letters, resumes and salary history, in confidence to:

Back To Top

As a member of the Store Operations Team, Hastings Store Managers are responsible for managing the store by supervising and executing corporate plans and actions as well as creating a positive team atmosphere, and increasing sales by recognizing and understanding the needs and habits of customers.

Key Responsibilities:

• Control sales, staffing and turnover levels within the store
• Provide training, coaching, and professional development of personnel
• Oversee store personnel and ensure that all corporate policies and procedures are followed
• Ensure associates keep stores clean, well organized, and properly merchandised

Requirements:

• Must be at least 21 years of age.
• Bachelor’s Degree in Management or a related field or two years retail managment experience
• Experience in a specialty chain, discount, department, or other mass merchandising store
• Proven track record of sales, growth, and results
• Strong leadership, training, organizational, and time management skills
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Effective interpersonal skills with strong problem-solving abilities
• Relocation required

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top

Hastings Assistant Managers are responsible for assisting with the management of the store by supervising and executing corporate plans and actions, creating a positive team atmosphere, and understanding the needs and habits of customers. We are seeking an individual that is action oriented, approachable, and has a customer focus. The Assitant Manager is considered to be an on the job training postion for the Store Manager postion.

Key Responsibilities:

• Maintain Sales to Plan for store
• Support the Store Manager with day-to-day store operations to achieve targeted productivity, sales, and profitability goals
• Assist the Store Manager in providing overall direction for the staff in terms of training and performace tracking
• Maintain awareness of competitors and their promotions and offerings
• Oversee store personnel and ensure all corporate policies and procedures are followed
• Ensure associates keep stores clean, well organized, and properly merchanidsed
• This is a Store Manager-in-training position

Requirements:

• A High School Diploma (some college course preferred)
• Two years retail assistant management experience
• Experience in a specialty chain, discount, department or other mass merchandising store
• Strong leadership, training, organizational, and time management skills
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Effective interpersonal skills with strong problem-solving abilities
• Relocation required

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top

Hastings Customer Service Managers are responsible for the supervision and management of the front counter team leaders and associates working in the front counter area while maintaining a positive team atmosphere. Additionally, they are accountable for training associates and front counter team leaders to company guidelines; and maintaining the consistent execution of key personnel responsibilities.

Responsibilities:

• Develops, maintains and supervises front counter customer service associates.
• Ensures customer satisfaction, thereby increasing sales.
• Responsible for effective execution of line management and efficient front counter operations.
• Ensures efficient and productive use of labor.
• Communicates associate evaluation deadlines to the responsible supervisors in a clear and timely manner.
• Ensures accurate completion of cash reporting.
• Increases rental video productivity by ensuring CSM’s manage correct drop box procedures and shelve videos in a timely manner.
• Ensures a safe, clean and secure work environment.
• Ensures accurate completion of training materials.
• Delegates actions rom SWAS tours with the Manager to CSM’s/CSA’s to complete.
• Responsible for postng “opportunity knocks” in common area visible to all associates.

Requirements:

• High School Diploma or GED
• Must be at least 21 years of age
• Previous management and hiring experience
• 1 year customer service experience
• Cash handling experience
• Excellent customer service skills
• Strong time management and organizational skills
• Ability to work in a team environment
• Must be at least 21 years of age
• Full-time availability required

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top

We are seeking candidates that are dependable, approachable, organized, and action oriented. Hastings Book Managers are responsible for managing the book department by supervising and executing corporate plans and actions as well as creating a positive team atmosphere, and increasing sales by recognizing and understanding the needs and habits of customers.

Key Responsibilities:

• Welcome and connect with every customer and help influence purchasing decisions
• Maintain awareness of industry trends
• Comply with standards for merchandising and stocking department product
• Maintain the highest standards of conduct and confidentiality
• Look for new training opportunites and take advantage of new training tools

Requirements:

• High School Diploma or GED (college preferred)
• Previous management and hiring experience
• 2 years retail experience (book experience preferred)
• Exceptional customer service skills
• Strong time management and organizational skills
• Ability to work in a team environment
• Extensive knowledge and love of books

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top

Hastings Front Counter Team Leaders are responsible for managing the front counter area by supervising and executing corporate plans and actions as well as creating a positive team atmosphere, and increasing sales by recognizing and understanding the needs and habits of customers.

Key Responsibilities:

• Welcome and connect with every customer and help influence purchasing decisions
• Maintain awareness of industry trends
• Comply with standards for merchandising and stocking department product
• Maintain the highest standards of conduct and confidentiality
• Follow proper cash handling policies and procedures and conduct a successful cash audit upon the completion of each shift
• Look for new training opportunites and take advantage of new training tools

Requirements:

• High School Diploma or GED
• Previous management and hiring experience
• 1 year customer service experience
• Cash handling experience
• Excellent customer service skills
• Strong time management and organizational skills
• Ability to work in a team environment
• Must be at least 21 years of age

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top

Hastings Lifestyle Team Leaders are responsible for managing the lifestyles area by supervising and executing corporate plans and actions as well as creating a positive team atmosphere, and increasing sales by recognizing and understand the needs and habits of customers.

Key Responsibilities:

• Welcome and connect with every customer and help influence purchasing decisions
• Continually grow knowledge of products and customers
• Maintain awareness of industry trends
• Comply with standards for merchandising and stocking department product
• Maintain the highest standards of conduct and confidentiality
• Look for new training opportunites and take advantage of new training tools

Requirements:

• High School Diploma or GED (college preferred)
• Previous management and hiring experience
• 2 years retail experience
• Excellent customer service skills
• Strong time management and organizational skills
• Ability to work in a team environment
• Extensive knowledge and love of music, games or trends

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top

Hastings Video Team Leaders are responsible for managing the video area by supervising and executing corporate plans and actions as well as creating a postivie team atmosphere, and increasing sales by recognizing and understanding the needs and habits of customers.

Key Responsibilities:

• Welcome and connect with every customer and help influence purchasing decisions
• Continually grow knowledge of products and customers
• Maintain awareness of industry trends
• Comply with standards for merchandising and stocking department product
• Maintain the highest standards of conduct and confidentiality
• Look for new training opportunites and take advantage of new training tools

Requirements:

• High School Diploma or GED (college preferred)
• Previous management and hiring experience
• 2 years retail experience
• Excellent customer service skills
• Strong time management and organizational skills
• Ability to work in a team environment
• Extensive knowledge and love of videos

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top

We are seeking a customer focused, approachable, organized individual that can make timely decisions and prioritized tasks. As a member of the Store Operations team, Hastings Backroom Team Leaders are responsible for managing the department by supervising and executing corporate plans and actions as well as creating a positive team atmosphere, and providing a safe and secure working environment.

Key Responsibilities:

• Effectively manage inventory by establishing and following proper cycle count procedures.
• Comply with standards for receiving, merchandising, stocking, returning and storing product.
• Maintain a safe and secure work environment, complying with all federal, state and local laws.
• Maintain awareness of industry trends

Requirements:

• High School Diploma or GED (college preferred)
• Previous management and hiring experience
• 2 years retail experience(inventory experience preferred)
• Excellent customer service skills
• Strong time management and organizational skills
• Ability to work in a team environment

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top

As a member of the Hardback Coffee Café team, Team Leaders are responsible for managing the department by supervising and executing corporate plans and actions as well as creating a positive team atmosphere, and increasing sales by recognizing and understanding the needs and habits of customers.

Key Responsibilities:

• Maintain sales to plan for the Hardback Coffee Café
• Effectively manage inventory by establishing and adjusting ordering parameters, forecasting usage, and controlling waste
• Prepare beverages to Hastings’ standards for speed, quality, and consistency
• Stays aware of industry trends by competitive shopping and reading trad journals
• Comply with standards for merchandising, stocking, and storing product
• Correctly follow all health, safety, and sanitation guidelines
• Welcome and connect with every customer and help influence purchasing decisions
• Follow proper cash handling policies and procedures and conduct a successful cash audit upon the completion of each shift
• Looks for new training opportunities and takes advantage of new training tools.

Requirements:

• High School Diploma or GED
• 1 year coffee/food wervice management experience
• Cash handling experience
• Excellent customer service skills
• Strong time management and organizational skills
• Ability to work in a team environment

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top

Hastings Baristas are responsible for providing excellent customer service by greeting customers, offering assistance, offering advice on purchase decisions, and providing a clean and safe store environment for associates and customers.

Brand Competencies:

• Approachability
• Customer Focus
• Time Management
• Integrity and Trust
• Adaptability

Position Competencies:

• Functional/Technical Skills
• Action Oriented
• Composure
• Listening

Key Responsibilities:

• Prepare café beverages to Hastings standards for speed, quality, and consistency
• Comply with standards for merchandising, stocking, and storing product
• Correctly follow all health, safety, and sanitation guidelines
• Greet and connect with every customer and help influence purchasing decisions
• Continually grow knowledge of coffee and customers
• Maintain the highest standards of conduct and confidentiality
• Follow proper register/cash handling policies and procedures and conduct a successful cash audit upon the completion of each shift
• Takes advantage of new training opportunities and tools

Requirements:

• High School Diploma/GED (or 17 years of age and a senior in high school)
• Register/Cash handling experience
• Excellent customer service skills
• Strong time management and organizational skills
• Ability to work in a team environment
• Must be able to lift up to 50 lbs. with frequent lifting and/or carrying of objects weighing up to 25 lbs

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top

Hastings Customer Service Associates are responsible for providing excellent customer service by greeting customers, offering assistance, offering advice on purchase decisions, and providing a clean and safe store environment for associates and customers.

Brand Competencies:

• Approachability
• Customer Focus
• Time Management
• Integrity and Trust
• Adaptability

Position Competencies:

• Functional/Technical Skills
• Learning on the Fly
• Action Oriented
• Perseverance
• Composure
• Self-Knowledge

Key Responsibilities:

• Greet and connect with every customer and help influence purchasing decisions
• Continually grow knowledge of products and customers
• Comply with standards for merchandising and stocking front of store and department product
• Maintain the highest standards of conduct and confidentiality
• Follow proper register/cash handling policies and procedures and conduct a successful cash audit upon the completion of each shift
• Takes advantage of new training opportunities and tools

Requirements:

• High School Diploma/GED (or 17 years of age and a senior in high school)
• 1 year customer service experience preferred
• Register/Cash handling experience
• Excellent customer service skills
• Strong time management and organizational skills
• Ability to work in a team environment
• Computer experience preferred but not required
• Must be able to lift up to 50 lbs. with frequent lifting and/or carrying of objects weighing up to 25 lbs

CLICK HERE to see if this position is available in your area!

• Equal Opportunity Employer

Back To Top