Returns and Refunds

Internet Purchase Refund Policy
All items purchased through may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All items are in original unopened packaging.
  • Return of product is within 30 days of when it was shipped.

Shipping and handling charges are not refundable.

Note: If you purchased one or more items through and had the item(s) shipped to your location, the item(s) can not be returned to a physical store location for refund. Only items purchased, specifically, for In-Store Pick-Up can be returned to a physical store, and only the same store location where the item was picked up. Please bring the receipt that was printed when you picked up your item. Read our In-Store Pick-Up FAQ for more information.

Internet Purchase Return Instructions
Refunds for product meeting the above mentioned return criteria should be handled as follows:

  • Complete the Return Form, which is the packing list that came with your order.
  • Please write the quantity and reason for return.
  • Pack items securely, along with the completed Return Form.
  • Ship your return to:

Hastings Internet, Inc.
Website Return Center
3601 Plains Blvd.
Amarillo, TX 79102

Allow 2-3 weeks for your return to be received into our return center and a refund processed. If you notice discrepancies or have questions regarding your order, please call our customer service team at 1-877-HASTINGS (877-427-8464) or e-mail us at