FAQ - goHastings

You can check you order status online at any time. You will be prompted for your login and password, and after entering this information, you will have access to all orders placed within the last 90 days. you may also change the date range to see more orders.

Click here to view your order status

How long does it take to get my order delivered?

Shipping time is dependent upon the shipping method you choose.We currently offer standard and priority shipping. For more information about shipping on goHastings.com please click here

Can I cancel an order after it has been submitted? If so, how should I do it?

Gohastings tries to ship all orders promptly, but if needed, we will always try our best to cancel any orders at our customer’s request. However, if an item is about to ship or is too far into the system for the cancellation process, we will be UNABLE to cancel that particular order. If the order cannot be canceled and does actually ship to you, we will need you to return the order to us by following the return instructions located in the packing list. Once the order has been returned, we will gladly refund the order amount back to your credit card account. If we are successful in canceling your order, you will receive e-mail notification as to the cancellation.

If you wish to cancel your order, please contact our Guest Support Representatives at 1-877-HASTINGS (427-8464) or e-mail us at: service@gohastings.com

Products

Does goHastings.com sell or redeem gift certificates or giftcards?

Hastings Entertainment Giftcards can be purchased and redeemed at GoHastings.com, or at any of our physical store locations. Up to five different giftcards can be used to purchase product online or at the stores.

Hastings Entertainment Giftcard Restrictions:

Giftcards are not for immediate use. You will not be able to use your giftcard online until you receive your giftcard.

Giftcards normally arrive in 3-7 business days. All giftcards are shipped USPS.

Giftcard purchases cannot be combined with other purchases.

Giftcards are not returnable or redeemable for cash.

Gohastings is not responsible for lost or stolen giftcards.

A Credit card will be required for purchases if the amount of the purchase goes above the value of the giftcards.

How do I use more than one giftcard for payment online?

Up to 5 giftcards can be used to purchase product online. Enter the first giftcard and redemption number on the payment page then click the "Enter Another" button to enter another giftcard. Enter the giftcard and redemption number of any other giftcard to be used for payment.

Note : Be sure to keep the first giftcard entered because any refund will be credited to that giftcard.

Click here for more information on giftcards

If goHastings.com shows an item that I am searching for as out of stock, does that mean it will never become available at this site?

Products available on our site are updated daily. A product may appear as out of stock one day, but may be back in stock the next. You can always add an out of stock item to your wish list.

Can I listen to a CD before I buy it?

Yes! Almost all Cd’s have track samples underneath the CD description. Just click on the play button next to the track title to listen to the song.

Pricing

Can you confirm the price of an item for me before I order?

Gohastings.com will honor all prices listed for Internet purchases at the time of checkout, barring pricing errors However, prices are subject to change without notice.

Why are the online prices at goHastings.com lower than those in a Hastings retail store?

Hastings Stores and goHastings have different pricing models, so you will often see varying between go the goHastings website and Hastings stores.

Payment

What forms of payment do you accept?

GoHastings.com accepts American Express, Discover, MasterCard Visa credit cards and the Hastings Giftcard.

Can I purchase from goHastings.com without using a Credit Card.

Except for the Hastings Giftcard, goHastings.com is unable to accept payments of cash, checks, or money orders.

Is it safe to use my credit card?

Safeguarding your privacy and confidentiality is of utmost importance to goHastings.com.

Click here for more information on our privacy policy.

When are credit cards charged for an order?

Hastings does NOT charge your credit card until the date your order is shipped, and you can be assured that you will be charged the EXACT price listed on goHastings.com at the time of checkout.

Does goHastings.com charge sales tax?

This website is required to collect state and local sales tax from purchasers who live in the states of Alabama, Arkansas, Arizona, Colorado, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Missouri, Montana, Nebraska, New Mexico, Oklahoma, Utah, Washington, Nevada, Tennessee, Florida and Texas. All other purchases are tax exempt.

Returning Items

Does goHastings.com have a money-back guarantee on its products?

All items purchased via goHastings.com website can be returned for a full refund of the purchase price, given the following criteria:

All new items are in original unopened packaging.

Return of product is within 30 days of when it was shipped.

Shipping and handling charges are not refundable.

Note: Refunds of product purchased via goHastings.com Website cannot be returned at any of our physical stores.

How do I return something to goHastings.com?

Follow the instructions on our returns page.

Parental Advisory

What are product ratings?

On goHastings.com we use a variety of product ratings and labels to indicate to customers the general age audience for whom the product is intended, including warnings of products that have adult themes.
Some of the music product on goHastings is labeled with the "Parental Discretion Is Advised" label. This label program is voluntary and administered by the record labels. Products identified by this logo may contain strong language and/or depictions of violence, sex, substance abuse or other adult themes. On goHastings we use MPAA ratings to for our movies and ESRB ratings for our listed games.

MPAA ratings are as follows:*

G GENERAL AUDIENCES: A G-rated motion picture contains nothing in theme, language, nudity, sex, violence or other matters that, in the view of the Rating Board, would offend parents whose younger children view the motion picture. The G rating is not a “certificate of approval,” nor does it signify a “children’s” motion picture. Some snippets of language may go beyond polite conversation but they are common everyday expressions. No stronger words are present in G-rated motion pictures. Depictions of violence are minimal. No nudity, sex scenes or drug use are present in the motion picture.

PG PARENTAL GUIDANCE: A PG-rated motion picture should be investigated by parents before they let their younger children attend. The PG rating indicates, in the view of the Rating Board, that parents may consider some material unsuitable for their children, and parents should make that decision.

PG-13 PARENTS STRONGLY CAUTIONED: A PG-13 rating is a sterner warning by the Rating Board to parents to determine whether their children under age 13 should view the motion picture, as some material might not be suited for them. A PG-13 motion picture may go beyond the PG rating in theme, violence, nudity, sensuality, language, adult activities or other elements, but does not reach the restricted R category.

R RESTRICTED: A R-rated motion picture, in the view of the Rating Board, contains some adult material. An R-rated motion picture may include adult themes, adult activity, hard language, intense or persistent violence, sexually-oriented nudity, drug abuse or other elements, so that parents are counseled to take this rating very seriously. Children under 17 are not allowed to attend R-rated motion pictures unaccompanied by a parent or adult guardian. Parents are strongly urged to find out more about R-rated motion pictures in determining their suitability for their children. Generally, it is not appropriate for parents to bring their young children with them to R-rated motion pictures.

NC-17 NO ONE UNDER 17 & UNDER ADMITTED: An NC-17 rated motion picture is one that, in the view of the Rating Board, most parents would consider patently too adult for their children 17 and under. No children will be admitted. NC-17 does not mean “obscene” or “pornographic” in the common or legal meaning of those words, and should not be construed as a negative judgment in any sense. The rating simply signals that the content is appropriate only for an adult audience. An NC-17 rating can be based on violence, sex, aberrational behavior, drug abuse or any other element that most parents would consider too strong and therefore off-limits for viewing by their children.

NOT RATED: Not rated Movie products have not been rated by the MPAA. Product without a rating may contain adult content.

* Source Mpaa.org

For more information, please visit www.mpaa.org.

ESRB ratings are as follows:*

EC EARLY CHILDHOOD: Titles rated EC (Early Childhood) have content that may be suitable for ages 3 and older. Contains no material that parents would find inappropriate.

E EVERYONE: Titles rated E (Everyone) have content that may be suitable for ages 6 and older. Titles in this category may contain minimal cartoon, fantasy or mild violence and/or infrequent use of mild language.

E EVERYONE 10+: Titles rated E10+ (Everyone 10 and older) have content that may be suitable for ages 10 and older. Titles in this category may contain more cartoon, fantasy or mild violence, mild language and/or minimal suggestive themes.

TEEN: Titles rated T (Teen) have content that may be suitable for ages 13 and older. Titles in this category may contain violence, suggestive themes, crude humor, minimal blood, simulated gambling, and/or infrequent use of strong language.

MATURE: Titles rated M (Mature) have content that may be suitable for persons ages 17 and older. Titles in this category may contain intense violence, blood and gore, sexual content and/or strong language.

ADULTS ONLY: Titles rated AO (Adults Only) have content that should only be played by persons 18 years and older. Titles in this category may include prolonged scenes of intense violence and/or graphic sexual content and nudity.

RATING PENDING: Titles listed as RP (Rating Pending) have been submitted to the ESRB and are awaiting final rating. (This symbol appears only in advertising prior to a game’s release.)

* Source Esrb.org

For more information, please visit www.esrb.org.

Technical Specifications

What are the browser and resolution settings you recommend for optimal viewing of goHastings.com?

In order to view and use the feature on our homepage, you will need to download Adobe Flash Player. For optimal viewing of our website, we recommend a minimum screen resolution of 1024 x 768 and upgrading to version 6, 7 or 8 of Internet Explorer or versions 2 or 3 of Firefox or using Google Chrome. For more information on how to adjust your screen resolution on a windows based computer, please click here For information on how to adjust your screen resolution on a Macintosh computer please see http://www.ehow.com/how_6540_adjust-monitor-resolution.html

Used Movies, Video Games and CDs

What is your guarantee on used products?

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used movies, video games and CDs. We do, however, guarantee full functionality on all used media sold at our stores or at www.goHastings.com

Shipping Information

Shipping Information

goHastings.com processes orders for shipping Monday - Friday. Any order received on Saturday, Sunday or any National Holiday will be processed on the next business day. Please allow 48 hours for processing your order. Items may be shipped from different locations. Refer to our Shipping Information page for more details.