Measuring Customer Satisfaction and Loyalty : Survey Design, Use, and Statistical Analysis Methods
Hayes, Bob E.
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Making Sense : A Students Guide to Research and Writing - Social Sciences
Northey, Margot
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The Mommy and Daddy Guide to Kindergarten : Real-Life Advice and Tips from Parents and Other Experts
Bernard, Susan
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SIMSOC : Simulated Society Coordinators Manual
Gamson, William A.
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Vanity Fairs Proust Questionnaire : 101 Luminaries Ponder Love, Death, Happiness, and the Meaning of Life
Carter, Graydon
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Dangerous Jobs : The Adventurers Guide to High-Risk Careers
Gehring, Abigail R.
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The World Is Curved : Hidden Dangers to the Global Economy
Smick, David M.
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Out of Orbit : The True Story of How Three Astronauts Found Themselves Hundreds of Miles above the Earth with No Way Home
Jones, Chris
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The Conviction of Richard Nixon : The Untold Story of the Frost/Nixon Interviews
Reston, James, Jr.
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Making Sense : A Students Guide to Research and Writing: Social Sciences
Northey, Margot
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Worst Cases : Terror and Catastrophe in the Popular Imagination
Clarke, Lee
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Risk from the CEO and Board Perspective : What All Managers Need to Know about Growth in a Turbulent World
McCarthy, Mary Pat
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Bill Clinton : An American Journey:Great Expectations
Hamilton, Nigel
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Bill Clinton : Great Expectations
Hamilton, Nigel
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No Crueler Tyrannies : Accusation, False Witness, and Other Terrors of Our Times
Rabinowitz, Dorothy
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Vaccine Guide : Risks and Benefits for Children and Adults
Neustaedter, Randall
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Tricks of the Trade : How to Think about Your Research While Youre Doing It
Becker, Howard S.
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Talk to Me : Listening Between the Lines
Smith, Anna Deavere
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Experiments in Knowing : Gender and Method in the Social Sciences
Oakley, Ann
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SIMSOC : Simulated Society
Gamson, William A.
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The Polar Bear Strategy : Reflections on Risk in Modern Life
Ross, John F.
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The Thin Book of Appreciative Inquiry
Hammond, Sue Annis
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Anthem : An American Road Story
Gabel, Shainee
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