Statistical Methods for Quality Improvement
Kume, Hitoshi
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The Memory Jogger : A Pocket Guide of Tools for Continuous Improvement
Brassard, Michael
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Dr. Deming : The American Who Taught the Japanese about Quality
Aguayo, Rafael
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The Man Who Discovered Quality : How W. Edwards Deming Brought the Quality Revolution to America - The Stories of Ford, Xerox and GM
Gabor, Andrea
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I Know It When I See It : A Modern Fable about Quality
Guaspari, John
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Business Process Improvement : The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Harrington, H. James
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Why America Doesnt Work
Colson, Charles M.
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Dr. Deming : The American Who Taught the Japanese about Quality
Aguayo, Rafael
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Quality or Else : The Revolution in World Business
Dobyns, Lloyd
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World Class Quality : Using Design of Experiments to Make It Happen
Bhote, Keki R.
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Quality in America : How to Implement a Competitive Quality Program
Hunt, V. Daniel
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Quality Is Free : The Art of Making Quality Certain
Crosby, Philip B.
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Product Development : Success Through Product and Cycle-Time Excellence
Pittiglio, Rabin, Todd and McGrath Staff
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The Quality School
Glasser, William
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Blueprint for Quality : How Training Can Turn Strategy into Real Improvement
Cocheu, Ted
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Service Success! Lessons from a Leader on How to Turn Around a Service Business
Kaplan, Daniel I.
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The Memory Jogger II : A Pocket Guide of Tools for Continuous Improvement and Effective Planning
Brassard, Michael
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The Benchmarking Book
Spendolini, Michael J.
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ISO 9000 Quality Systems Handbook
Hoyle, David
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ISO 9000 : Worldwide Quality Standard
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The Benchmarking Book
Spendolini, Michael J.
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The ISO 9000 Book : A Global Competitors Guide to Compliance and Certification
Rabbitt, John T.
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Firing on All Cylinders : The Service Quality System for High-Powered Corporate Performance
Clemmer, Jim
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ISO 9000 : Manufacturing, Software, and Service
Schuler, Charles A.
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Focused Quality : Managing for Results
Brelin, Harvey K.
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ISO 14000 Guide : The New International Environmental Management Standards
Cascio, Joseph
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