Little Red Book of Sales Answers : 99. 5 Real World Answers That Make Sense, Make Sales, and Make Money
Gitomer, Jeffrey H.
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Little Red Book of Selling : 12.5 Principles of Sales Greatness
Gitomer, Jeffrey
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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Venison, Peter J.
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The Loyalty Leap : Turning Customer Information into Customer Intimacy
Pearson, Bryan
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Driving Loyalty : Turning Every Customer and Employee into a Raving Fan for Your Brand
Kazanjian, Kirk
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Idea-a-Day Guide to Super Selling and Customer Service
Allesandra, Tony
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Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results
Mitchell, Jack
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Perfect Phrases for Customer Service : Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
Bacal, Robert
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The Cluetrain Manifesto : 10th Anniversary Edition
Levine, Rick
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Surrounded by Geniuses : Unlocking the Brilliance in Yourself, Your Colleagues and Your Organization
Gregerman, Alan
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A Complaint Is a Gift : Recovering Customer Loyalty When Things Go Wrong
Barlow, Janelle
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Little Red Book of Selling : 12.5 Principles of Sales Greatness
Gitomer, Jeffrey
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Permission Marketing : Turning Strangers into Friends and Friends into Customers
Godin, Seth
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Satisfaction : How Every Great Company Listens to the Voice of the Customer
Denove, Chris
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The Moneymakers : How Extraordinary Managers Win in a World Turned Upside Down
Fink, Anne-Marie
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Delivering Knock Your Socks off Service
Anderson, Kristin
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Users, Not Customers : Who Really Determines the Success of Your Business
Shapiro, Aaron
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Social Media and Strategic Communications
Noor Al-Deen, Hana S.
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Customers at Work : New Perspectives on Interactive Service Work
Dunkel, Wolfgang
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Customer Centered Growth : Five Proven Strategies for Building Competitive Advantage
Whiteley, Richard C.
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Measuring Customer Satisfaction and Loyalty : Survey Design, Use, and Statistical Analysis Methods
Hayes, Bob E.
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The Customer Rules : The 39 Essential Rules for Delivering Sensational Service
Cockerell, Lee
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Driving Loyalty : Turning Every Customer and Employee into a Raving Fan for Your Brand
Kazanjian, Kirk
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How to Say It: Creating Complete Customer Satisfaction : Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service
Griffin, Jack
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
Cockerell, Lee
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