1. How do I check the status of my order?
2. How long does it take to get my order delivered?
3. Can I cancel an order after it has been submitted? If so, how should I do it?
4. Does gohastings.com sell or redeem gift certificates or giftcards?
5. How do I use more than one giftcard for payment online?
6. What is the best way to shop at gohastings.com?
7. How do I search for products?
8. How does the ordering process work?
9. Is my customer information safe? Please explain encrypted.
10. Can you confirm the price of an item for me before I order?
11. What forms of payment do you accept?
12. Is it safe to use my credit card?
13. How much do you charge for shipping?
14. Do you ship overseas?
15. How do I return something to gohastings.com?
16. What is a Parental Advisory label?

• How do I check the status of my order?

  You can check you order status online at any time. You will be prompted for your login and password, and after entering this imformation, you will have access to all orders placed within the last 90 days. you may also change the date range to see more orders.
  
  Click here to view your order status

Gohastings tries to ship all orders promptly, but if needed, we will always try our best to cancel any orders at our customer's request. However, if an item is about to ship or is too far into the system for the cancellation process, we will be UNABLE to cancel that particular order. If the order cannot be canceled and does actually ship to you, we will need you to return the order to us by following the return instructions located in the packing list. Once the order has been returned, we will gladly refund the order amount back to your credit card account. If we are successful in canceling your order, you will receive e-mail notification as to the cancellation.

If you wish to cancel your order, please contact our Guest Support Representatives at 1-877-HASTINGS (427-8464) or e-mail us at: service@hastings-ent.com

• What is the difference in shipping preferences?

This option is necessary when ordering items not yet released in conjunction with items already available.  If you would like to wait until all items are available before shipping, select the "Wait until the entire order is ready before shipping" option, which will reduce your shipping costs.  However, if you would like us not to wait until your pre-order item(s) become available before shipping your available items, please select the "Ship the items I ordered as they become available" option. Please note that if you ordered more than 1 item, they may be shipped in different boxes with no change in your shipping price

• Does gohastings.com sell or redeem gift certificates or giftcards?

Hastings Entertainment Giftcards can be purchased and redeemed at GoHastings.com, or at any of our physical store locations.  Multiple giftcards can be used to purchase product online or at the stores.

Hastings Entertainment Giftcard Restrictions:

1. Giftcards are not for immediate use. You will not be able to use your giftcard online until you receive your giftcard.
2. Giftcards normally arrive in 3-7 business days.  All giftcards are shipped USPS.
3. Giftcards can be used in stores or online.
4. Giftcard purchases cannot be combined with other purchases.
5. Giftcards are not returnable or redeemable for cash.
6. Gohastings is not responsible for lost or stolen giftcards.
7. A Credit card will be required for purchases if the amount of the purchase goes above the value of the giftcards.

• How do I use more than one giftcard for payment online?

Multiple giftcards can be used to purchase product online. Enter the first giftcard and redemtion number on the payment page then click the "Enter Another" button to enter another giftcard.  Enter the giftcard and redemtion number of any other giftcard to be used for payment.

Note :  Be sure to keep the first giftcard entered because any refund will be credited to that giftcard.

Click here for more information on giftcards

• If gohastings.com shows an item that I am searching for as out of stock, does that mean it will never become available at this site?

• Can I listen to a CD before I buy it?

• I thought I downloaded an audio clip, but I can't find it. What went wrong?

As the files are streaming media, the audio clips are never downloaded to your computer, and will not be stored there. Once you click on a song title, the music will stream to your computer. 

• What is the best way to shop at go hastings.com?

• How do I search for products?

The easiest way to find what you are looking for in Hastings' online store is the Quick Search. Quick Search is located at the top of every page.

Click here for more Search Tips.

• How does the ordering process work?

Ordering from gohastings.com is fast and easy. When you have found an item or items you wish to purchase, click on the Express Order button or the Add to Basket button, as shown below, and the item will automatically be placed in your shopping basket.

Click here for more Ordering Tips.

• How do I order out-of-print books?

• What is Express Ordering and how does it work?

• Is my customer information safe? Please explain "encrypted".

We at gohastings.com are aware of your concerns with the security of your credit card and other personal information online. Safeguarding your privacy and confidentiality is of utmost importance to us.
This website provides Secure Sockets Layer which encrypts or codes your credit card data while it is being transferred over the Internet. The data between your browser and our server is completely safe because it is changed to a form that is not recognizable without special password keys, which makes it virtually impossible for anyone to see your information. This policy, combined with SSL, provides you with an added level of security to ease your concerns about the safety of your personal information.

Click here for more on Safe Shopping.

• Can you confirm the price of an item for me before I order?

• Why are the online prices at gohastings.com lower than those in a Hastings retail store?

We can offer lower prices online because we do not incur the high costs associated with operating retail stores. Our fully automated online ordering system enables us to ship products to you directly from our warehouse. All of these savings are passed on to you!

• What forms of payment do you accept?

• Can I purchase from gohastings.com without using a Credit Card.

• Is it safe to use my credit card?

• When are credit cards charged for an order?

• Does gohastings.com charge sales tax?

This website is required to collect state and local sales tax from purchasers who live in the states of  Nevada, Tennessee, Florida, Indiana, and Texas. All other purchases are tax exempt.

• How much do you charge for shipping?

• Do you ship overseas?

We're sorry, we are not currently shipping orders to locations outside of the United States or Canada.

• Does gohastings.com have a money-back guarantee on its products?

• How do I return something to gohastings.com?

Follow the instructions on the Returns and Refunds page.

Click here for more on Returns and Refunds

• What is a Parental Advisory label?